The Finance Ministry has announced measures to improve grievance redressal in the banking financial services and insurance sector. The initiative aims to ensure faster resolution of customer complaints and strengthen accountability across financial institutions.
This move is part of broader efforts to enhance consumer protection and build trust in the financial sector. By introducing more effective procedures and monitoring systems the ministry seeks to address recurring issues and create a transparent process for resolving disputes.
Experts emphasize that efficient grievance handling is essential for maintaining confidence among customers and investors. Financial institutions are expected to adopt stricter internal protocols and use technology to track complaints and provide timely responses.
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